Customer Care

 

For order or shipping updates please read our "SHIPPING POLICY" HERE.

Please understand that we DO NOT provide exact shipment timing for order processing before your order ships. 

If you would like to learn more about our shipping timelines per our terms and conditions, please visit our "SHIPPING POLICY" page HERE.

Hours of Operation:

We are a wholesale/manufacturing business that is not open to the public but are available to process orders and handle customer service issues that fall outside of our "SHIPPING POLICY" during....

MONDAY 10am-5pm PST

TUESDAY 10am-5pm PST

WEDNESDAY 10am-5pm PST

THURSDAY 10am-5pm PST

FRIDAY 10am-5pm PST

SATURDAY CLOSED

SUNDAY CLOSED

WEEKENDS & HOLIDAYS CLOSED

Customer Care Contact Email:

Email: shipping@alltouchcase.com

**WE ONLY ANSWER CUSTOMER SERVICE REQUESTS DURING BUSINESS HOURS**

ATTENTION: Due to a larger than normal increase in orders, we have been experiencing longer than normal processing times. Please understand that we very much appreciate you and are working diligently to increase our processing capacity to better service this increased demand. 

USPS SCANNING ISSUES: If your order has shipped but USPS has not updated the tracking, please understand that USPS doesn't always update the tracking during high-peak season or busier than normal work days for ground advantage shipping from California. We ship ground advantage in order to keep our unit cost low, which ground advantage is not always updated with tracking information.

Knowing this, we still want to make sure that your order is in-deed on the way!

Our previous customer service ticketing system has now changed to a just in time response from a dedicated agent. If you do not receive a response from us, please check your spam folder. DO NOT REPLY to automated order updates. You WILL NOT reach anyone.

HOURS of OPERATION:

We are a wholesale business that is not open to the public but are available to process orders and handle customer service issues that fall outside of our "SHIPPING POLICY" during....

MONDAY-FRIDAY 10AM-5PM PST EXCLUDING WEEKENDS & HOLIDAYS

If you have already placed an order and need help, please email us below but make sure to include your order number in the subject line. This email is only for Customer Care.

**WE ONLY ANSWER CUSTOMER SERVICE REQUESTS DURING BUSINESS HOURS**

Customer Care

Email: shipping@alltouchcase.com

If you are trying to contact us for business inquiries please email us at;

Email: media@alltouchcase.com