Thank you for shopping at All Touch Case. This Shipping Policy outlines important information regarding the shipping and delivery of our products. Please read this policy carefully before making a purchase. By placing an order with us, you agree to comply with the terms and conditions outlined below.

1.1 Order Confirmation: Once you place an order through our ecommerce store, you will receive an order confirmation email. This email serves as confirmation that we have received your order and it is being processed. Once your order has completed processing and a shipping label has been generated, you will receive another email with a tracking number. 

1.2 Order Processing Time: We strive to process and ship orders as quickly as possible. Order processing typically takes 1-7 business days but can take 7-10 days, excluding weekends and holidays as we are not open during these periods. PLEASE NOTE: processing may take longer than 7-10 days during peak seasons, after large national holidays, high demand or promotional periods. Order processing may take longer to process during this time but this is not usual. For example, after a long holiday period like Christmas or New Year's order processing can take longer than anticipated. 

***NOTE: Please understand that we are not a breaking channel where we understand how many orders to process daily because of the amount of breaks we run. Breaking businesses are easily able to quantify how many orders to process per number of breaks and are able to schedule staff accordingly. We are a wholesale/retail business where most days are different and unknown. It's sometimes hard to forecast high demand periods but also day to day processing of orders. One day we may receive 10 orders and another day 300. This is the reason for our order processing time range. 

As a company of collectors, we do in fact understand the need for fast shipping and do our best daily as a rapidly growing company to better accommodate our collectors. We strive to one day have the ability to ship same day, all the time. Every time you place an order, you do in fact help us get closer to this goal. Thank YOU!

We do have full faith that we will reach our goal of same day shipping for our extremely high-demand product with your continued support. We very much appreciate YOU! 

We are committed to continuously provide you with the highest quality and most innovative protective cases in the hobby!

By placing an order today, you will become part of our story here at ALL TOUCH CASE.

2.1 Shipping Providers: We work with reputable shipping carriers to ensure reliable and secure delivery of our products. The shipping provider for your order will be determined based on factors such as destination, package size, and shipping method selected during checkout. 

2.2 Shipping Destinations: We currently offer shipping within the United States. Please note that we do not ship to PO boxes or APO/FPO addresses. 

2.3 Delivery Time: The estimated delivery time for your order will depend on your location and the shipping method selected during checkout. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, which you can use to track the progress of your delivery. 

2.4 Delivery Delays: While we make every effort to ensure timely delivery, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier disruptions, or unforeseen circumstances. We appreciate your patience and understanding in such situations. 

3.1 Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The shipping charges will be displayed during the checkout process before you complete your purchase.

3.2 Free Shipping: We may offer free shipping promotions for specific products or order amounts. Please refer to the promotion details for eligibility criteria and any applicable terms and conditions. 

4.1 Return Eligibility: We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Master cases are excluded from this eligibility. 

4.2 Return Process: To initiate a return, please contact our customer support team using the contact information provided below. We will guide you through the return process and provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect. 

4.3 Refunds: Once your returned item is received and inspected, we will process the refund to the original payment method used for the purchase. Please allow for processing time, which may vary depending on your financial institution.

Contact Us If you have any questions or need assistance regarding our shipping or returns process, please contact our customer support team: All Touch Case Email: shipping@alltouchcase.com Phone: 844.55TOUCH 

By placing an order with All Touch Case, you acknowledge that you have read, understood, and agreed to comply with our Shipping Policy, as well as our Terms and Conditions. Please note that this Shipping Policy is subject to change without prior notice. The most current version of the policy will be posted on our website.

Thank you for choosing All Touch Case. We appreciate your business!