Effective Date: 6/21/23 Thank you for shopping at All Touch Case. This Shipping Policy outlines important information regarding the shipping and delivery of our products. Please read this policy carefully before making a purchase. By placing an order with us, you agree to comply with the terms and conditions outlined below. Order Processing Time 1.1 Order Confirmation: Once you place an order through our ecommerce store, you will receive an order confirmation email. This email serves as confirmation that we have received your order and it is being processed. 1.2 Order Processing Time: We strive to process and ship orders as quickly as possible. Order processing typically takes 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, order processing may take longer. Shipping Methods and Delivery 2.1 Shipping Providers: We work with reputable shipping carriers to ensure reliable and secure delivery of our products. The shipping provider for your order will be determined based on factors such as destination, package size, and shipping method selected during checkout. 2.2 Shipping Destinations: We currently offer shipping within the United States. Please note that we do not ship to PO boxes or APO/FPO addresses. 2.3 Delivery Time: The estimated delivery time for your order will depend on your location and the shipping method selected during checkout. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, which you can use to track the progress of your delivery. 2.4 Delivery Delays: While we make every effort to ensure timely delivery, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier disruptions, or unforeseen circumstances. We appreciate your patience and understanding in such situations. Shipping Fees 3.1 Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The shipping charges will be displayed during the checkout process before you complete your purchase. 3.2 Free Shipping: We may offer free shipping promotions for specific products or order amounts. Please refer to the promotion details for eligibility criteria and any applicable terms and conditions. Returns and Exchanges 4.1 Return Eligibility: We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. 4.2 Return Process: To initiate a return, please contact our customer support team using the contact information provided below. We will guide you through the return process and provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect. 4.3 Refunds: Once your returned item is received and inspected, we will process the refund to the original payment method used for the purchase. Please allow for processing time, which may vary depending on your financial institution. Contact Us If you have any questions or need assistance regarding our shipping or returns process, please contact our customer support team: All Touch Case Email: email@example.com Phone: 844.55TOUCH By placing an order with All Touch Case, you acknowledge that you have read, understood, and agreed to comply with our Shipping Policy, as well as our Terms and Conditions. Please note that this Shipping Policy is subject to change without prior notice. The most current version of the policy will be posted on our website. Thank you for choosing All Touch Case. We appreciate your business!